U- Retail Associate Manager

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile’s aspirations of earning a place in our customer’s hearts and Mobile Expert success.

• Infuse every store’s Mobile Experts with a passion for T-Mobile’s Manifesto and ensure they meet the "Loving Our Customers" standards.
• Ensure every customer need is met and help employees build customer confidence by creating comfortable, simple experiences and solving problems.
• Observe and provide feedback on Mobile Experts’ customer interactions for development, training, and coaching.
• Effectively manage customer wait time and stay current on products, services, and promotions.

• Lead by example, remain expert on products, services, training, and leadership practices.
• Interact directly with Mobile Experts to ensure they meet or exceed monthly success measurements and complete assigned training on time.
• Maintain store environment quality, visual displays, devices, and compliance with national plan‑ogram standards.
• Ensure team knowledge of store systems and corporate communications; provide financial results, manage expenses, discounting, and credits.

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience in a retail environment (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Base Pay Range: $17.14 - $30.92

Annualized Incentive Target: $10,400

The pay range above is the general base pay range for a successful candidate in the role. The actual starting pay will vary within this range based on location, qualifications, and experience.

Eligible for annual bonus or sales incentive based on role.

Eligible for a comprehensive benefits package including medical, dental, vision, 401(k), stock, paid time off, and other company‑wide benefits.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.