Retail Customer Service Specialist

Job Description

Location:

Store #3080, 902 Short Street, Decorah, IA 52101. Position is Part‑time. Starting Pay: $16.26/hr or based on relevant experience.

This role is essential to the success of our retail store. The Customer Service Specialist works closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, recommend solutions, promptly resolve concerns, and ensure maximum client satisfaction while maintaining high quality visual standards. Responsibilities include meeting sales goals and providing excellent customer service.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Minimum Requirements:

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal employees must have received at least a “meets expectations” rating on the most recent performance appraisal.
• Internal employees must have completed all HR Cloud eLearning courses required for the current position.

Preferred Qualifications:

• High School diploma or GED.
• At least one (1) year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint‑related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Life:
Rewards, benefits, and flexibility to enhance health and well‑being.

Career:
Opportunities to learn, develop new skills, and grow contributions.

Connection:
Inclusive team and commitment to broader communities.

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware that recruiting team members will never request a candidate to provide payment, ask for financial information, or sensitive personal information during the application process.