Stocking Coach, Non-Complex, Management

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates touring stores, providing feedback, communicating and collaborating with all levels of associates regarding store operations, leveraging technology, business initiatives, merchandising, and company direction; introduces and leads company change efforts; provides clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

• Models and demonstrates exceptional customer service standards to store associates by following the One Best Way (OBW) service model; manages and supports customer service initiatives such as community outreach programs; ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high‑quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL statements; manages and assists in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales; monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Provides supervision and development opportunities for hourly associates by hiring, training and mentoring associates; assigns duties, sets clear expectations, provides associate recognition, and promotes a belonging mindset in the workplace; recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders; supports plans and initiatives to meet customer and business needs; identifies and communicates goals and objectives; builds accountability for and measures progress in achieving results; identifies and addresses improvement opportunities; demonstrates adaptability and promotes continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing action plans and supporting the Open Door Policy; respects the individual; builds high‑performing teams; embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel supported and connected through a culture of belonging.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence; attracts and retains the best talent; empowers and develops talent; recognizes others’ contributions and accomplishments.
• Act with integrity: maintains highest standards of integrity, ethics and compliance; models Walmart values; supports a regenerative culture; creates a sense of belonging; eliminates waste; participates in local giving; acts in a self‑less manner; is consistently humble, self‑aware, honest, fair and transparent.
• Serve customers and members: delivers results while putting the customer first; adapts to how, where and when customers shop; applies the EDLP and EDLC business models; makes decisions based on data insights; balances short‑ and long‑term priorities; considers customers, associates, shareholders, suppliers and communities when making plans.
• Strive for excellence: displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; encourages learning from mistakes; drives continuous improvements; adopts new technologies and skills; supports others through change.

• Minimum of 2 years’ of college education, OR 1 year’s retail experience with 1 year’s supervisory experience, OR 2 years’ general work experience with 1 year’s supervisory experience.
• Associates required to attend and successfully complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).
• For facilities that…