Physical Therapy Front Desk Admin Assistant

JOB DESCRIPTION

The Front Desk/Receptionist performs all clerical and administrative duties for the medical office, including answering incoming telephone calls, greeting patients in a friendly manner, scheduling and confirming appointments, collecting copay/patient balances, managing patient and business records, and processing patient insurance. Our hours are 7am-7pm so must have flexibility to work a mix of AM or PM shifts.

The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility (front desk, administrative assistant, etc.), preferably in a medical office. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with medical coding/billing and/or record keeping is a plus.

• Greets all patients and visitors in a warm, sincere, and helpful manner
• Manages inbound phone inquiries and routes calls accordingly
• Schedules and confirms patient appointments
• Manages schedules for the therapists at the practice
• Helps with patient billing and insurance
• Provides administrative assistance as needed
• Attends all staff meetings, trainings, and educational classes as required
• Maintaining referrals and authorizations for our patients
• Responsible for collecting Copays/Patient Balances
• Performs other duties as assigned

• High school diploma or GED required; some post high school education or training preferred
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent telephone skills
• Strong computer and internet skills, including Microsoft Office suite
• Medical coding/billing and/or medical record keeping experience a plus