Front Office Associate

Front Office Associate

This per diem position works varying shifts as needed. The Front Office Associate is responsible for providing essential front desk services, including patient registration, appointment scheduling, phone handling, insurance verification, and miscellaneous administrative tasks. The role involves greeting patients, processing payments, and maintaining a clean and organized front office environment.

• Registration (55%)
  • Greet and check in patients scheduled for imaging services; process payments and copays as needed.
  • Answer phones and handle calls efficiently and friendly.
  • Field phone calls appropriately for Center Team Members.
  • Act as liaison between imaging technologists and patients awaiting exams; relay messages regarding scanner status and other clinic information.
  • Maintain organization of front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
  • Order office supplies as needed.
  • Maintain supply of patient information sheets.
  • Push patient imaging via electronic interfaces.
  • Complete patient appointment confirmation calls and provide preparation instructions.
  • Fax/scan reports, billing information, and medical release forms as requested.
• Scheduling (20%)
  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
  • Enter and submit patient exam orders.
  • Verify patient exam orders match exam schedules.
  • Schedule referrals and ensure proper authorizations are obtained.
  • Schedule walk‑in patients.
  • Process requests for image orders and CDs from referring physicians and patients.
  • Maintain an up-to-date accurate database of all current and potential referring physicians.
• Insurance (20%)
  • Verify patient’s insurance coverage.
  • Pre‑certify all patient exams with the insurance company.
  • Obtain insurance authorizations.
  • Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization prior to appointments.
  • Facilitate Release of Information requests following company guidelines.
• Other Tasks (5%) Complete other tasks and projects as assigned.

Required:

• High School Diploma or equivalent.
• One (1) year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite:
  Outlook, Word, Teams, Excel.

Preferred:

• Previous medical office experience.
• Medical terminology and office background knowledge.
• Insurance knowledge.
• Bilingual language skills.

Benefits eligibility is based on employment terms and may include medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay. Additional details can be found on the company career page.

RAYUS Radiology is an Equal Opportunity Employer and welcomes veterans and disabled individuals.

Daily Pay implementation is contingent upon an initial set‑up period.