Medical Receptionist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. This role, a Practice Support Assistant at Atrius Health, is part of our integrated team that connects patients with the care, pharmacy benefits, data and resources they need.

Monday – Friday, 8:30 am – 5:00 pm

1 Lyons St., Dedham, MA

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• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check‑in/check‑out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

• Paid Time Off (beginning with first pay period) + 8 Paid Holidays
• Medical plan options, Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short‑term and Long‑term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare experience
• Reliable transportation and valid U.S. driver’s license

• Associate’s Degree in Medical Office Administration or related program
• Proven technical proficiency in Microsoft Office, scheduling software, and electronic medical records systems (Epic or equivalent)
• Proven problem‑solving and complex patient‑management skills

We are an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.