Lead Front Office Associate Job Dedham area,Massachusetts USA,Healthcare

RAYUS Radiology is looking for a Lead Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

As a Lead Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients, and performing other duties as assigned. This is a leadership role within the greater administrative team involved in process improvements, staff planning, training, and supervision.

This is a full-time position working Monday-Friday, 8 hour shifts between 7:00am‑5:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(30%) Registration

Greet and check‑in patients scheduled for imaging services; process payment as needed

Answer phones and handle calls in an efficient and friendly manner

Field phone calls appropriately for Center Team Members

Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other clinic information

Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup

Order office supplies as needed

Maintain supply of patient information sheets

Push patient imaging via electronic interfaces

Complete patient appointment confirmation calls and provide preparation instructions to patients

Fax/scan reports, billing information, and medical release forms as requested

(15%) Scheduling

Arrange transportation, interpreters, and hotel accommodations for patients when appropriate

Enter and submit patient exam orders

Verify patient exam orders match exam schedules

Schedule referrals and ensure proper authorizations are obtained

Schedule walk‑in patients

Process requests for image orders and CDs from both the referring physicians and patients

Maintain an up‑to‑date and accurate pending‑scheduling list

Maintain an up‑to‑date and accurate database of all current and potential referring physicians

(15%) Insurance

Verify patients’ insurance coverage

Pre‑certify all patient exams with the patient’s insurance company

Obtain insurance authorizations

Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments

Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following company guidelines

(35%) Functional Team Leadership

Coordinate the training and onboarding of new team members

Assist the Supervisor, or directly facilitate and lead regular team meetings and assigned team member one‑on‑ones

Assist with the hiring process for new team members

Monitor and approve assigned team member timecards

Initiate and/or participate in the annual performance evaluations, learning/development and performance management of assigned team members

Assist with the development of team member schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage

Evaluate workflows and implement process improvements for the team/departments as appropriate

Ensure the team has knowledge of company and department policies and corresponding procedures

Proactively provide support to team members to ensure the highest level of patient satisfaction is reached and maintained

Manage the department (in the absence of supervisor) and coordinate schedules to ensure appropriate coverage

Lead special projects and/or committees, as assigned

(5%) Other tasks and projects as assigned

Complete additional tasks and projects as required

REQUIRED QUALIFICATIONS

High School Diploma or equivalent

Four (4) years of customer service experience

Two (2) years of medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members, and identify process improvement opportunities

Demonstrated knowledge of medical terminology

Experience leading/mentoring others

Business office experience with minimal processing errors

Medical insurance knowledge

Highly proficient in using computer systems and typing

Solid working knowledge of Microsoft Office Suite;
Outlook, Word, Teams, Excel

PREFERRED QUALIFICATIONS

Associate degree in a medical related field

Previous experience directly supervising others

Bilingual

BENEFITS

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay.

EEO STATEMENT

RAYUS Radiology is an EO Employer/Vets/Disabled.

Daily Pay Implementation

Daily Pay implementation is contingent upon initial set‑up period.

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