EMT Dispatcher Security 16 hours Part Time Job Dedham area,Massachusetts USA,Healthcare

Job Description:

Sunday Day Shift, 6:30am - 3pm Friday Swing Shift; 2:30pm – 11pm
*** with opportunities to pick up additional hours across Security, Transportation, and Member Services as available**
* *** EMT certified experience, along with strong interpersonal judgment, emotional intelligence, and a service-oriented approach. Qualities that are important in an older adult, faith-based community****

Position Summary:

The EMT Dispatcher is a critical role in emergency medical services for a 162 acre, 800 + residents and patients, that involves coordinating and dispatching first responders to respond to emergency calls and provide immediate medical assistance. This role requires excellent communication, decision‑making, and organizational skills to ensure timely and effective response to emergencies; while providing boutique level services to our community.

In addition, demonstrate a strong commitment to the philosophy and goals of the mission of Hebrew Senior Life and recognize members’ dignity and choice in aspects of daily life. Strive to make every encounter with a member into a positive and meaningful experience and opportunity, while providing safe and efficient quality of care.

Position Responsibilities:

1. Emergency Call Management:
Receive emergency calls from individuals in need of medical assistance. Remain calm and composed while gathering essential information from callers. Determine the nature and severity of the medical emergency to prioritize responses.

2. Dispatch Coordination:
Use computer-aided systems (Maxtrix Care, Meditech, Ciscor One Source, Roam Alert, Premysys, exacqVision CCTV, iTrak logging system) to effectively assign staff to emergency and support calls. Evaluate available resources, such as the closest available officer to optimize response times. Coordinate multiple emergency calls simultaneously, prioritizing critical situations.

3. Communication:
Relay critical information to EMTs, paramedics, and other first responders via phone & radio. Keep emergency personnel updated about the situation as it evolves. Offer medical guidance and support to callers until EMS units arrive.

4. Resource Management:
Maintain accurate records of emergency calls, responses, and outcomes. Collaborate with other emergency services and agencies to coordinate responses during major incidents.

5. Decision‑making:
Make quick & effective decisions to deploy appropriate resources based on the severity and type of emergency. Prioritize calls and allocate resources based on the level of urgency.

6. Customer Service:
Demonstrate empathy and professionalism when dealing with distressed callers. Provide reassurance and clear instructions to those in need until EMS arrives.

7. Training and Compliance:
Stay up‑to‑date with protocols, procedures, and relevant READ FILE guidelines.

8. Problem Solving:
Handle unexpected situations and adapt to changing circumstances during emergencies.

Requirements:

High school diploma or equivalent (some agencies may require additional education). Proficient in using computer-aided dispatch systems and other communication tools like Voice Friend. Strong multitasking abilities and ability to work under pressure. Excellent communication skills and the ability to remain calm during stressful situations. Knowledge of medical terminology and emergency response protocols. Ability to work in shifts, including weekends, holidays, and overnight.

Clean criminal background and drug screening Physical fitness and the ability to sit for extended periods.

Core Competencies:

Good Written and Verbal Communication skills Maintains excellent documentation and adheres to policy and procedure. Knowledge of security Procedures and equipment Maintain a professional demeanor at all times Basic knowledge of security technologies supporting daily operations Core CARE Competencies

Qualifications:

* Must Exhibit and foster outstanding customer service skills, at all times.
* Must operate as a team player at all times.
* Must possess a valid motor vehicle operator’s license.
* First Responder certification required Must be professional, proactive, collaborative, conscientious and results-oriented…