Phlebotomist – Lab Outreach Community-Dedham

# Phlebotomist – Lab Outreach Community-Dedham Dedham, MA
• Beth Israel Lahey Health
• Full-time
• Day Share job:

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** When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
** The Patient Service Center Phlebotomist works in a Patient Service Center (draw station) located in a Beth Israel Lahey Health – Primary Care practice, or in a dedicated office suite in a medical office building, or in a doctor’s office. In this role, you will perform specimen collections, provide exceptional customer service, and be the face and voice of the BILH Laboratories to patients.
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* Job Description:

**** Responsibilities:
*** Provide excellent phlebotomy and phlebotomy-related services for all patients.
* For patients whose lab tests have already been ordered in a BILH computer system, validate and/or update the patient’s demographic and information in a BILH computer system, and, for other patients, collect and accurately enter the patient’s demographic information, insurance information, and lab test orders into a BILH computer system.
* Collect specimens according to established procedures, including blood collections by venipuncture and capillary techniques, for all age groups.
* Prepare all collected specimens for transport via a courier service to a BILH laboratory.
* Perform administrative and clerical duties as necessary to open, operate, and close the Patient Service Center on a daily basis.
* Perform additional duties when requested by the Phlebotomy Supervisor, such as assisting in training, coaching, and mentoring PSC Phlebotomists.
* Travel to additional Patient Service Centers and doctor’s office sites when needed.
* Read, understand, and comply with all departmental policies and procedures.
* Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center.
* Participate in lab QA programs, competency assessments, and continuing education.
* Consistently provide services that meet the needs of patients and providers, and that help ensure a high degree of patient satisfaction with the services provided.
* Perform other similar tasks requested by the Phlebotomy Supervisor or the Manager of BILH Phlebotomy Services.

What You’ll Need:

* High School diploma or GED. Associate’s Degree or college classes welcomed.
* Strong verbal and written communication skills.
* Strong attention to detail.
* Ability to work independently or in a team environment.
* Comfortable working with minimal supervision.
* Basic familiarity with computer applications preferred.
* Phlebotomy certification from ASCP or another accredited agency preferred.
* Previous experience as a phlebotomist preferred.
* One or more years previous experience working in lab Patient Service Centers preferred.

Competencies:

** Written Communications:
** Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

Oral Communications:
Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.

Knowledge:
Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. Team Work:
Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Customer Service:
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
** Physical Nature of the Job:
** Light work:
Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the…