Business Analyst II

At Jordan’s Furniture, our business analysts play a critical role in how ideas become reality. As a Business Analyst, you’ll partner across the organization to understand how we work today, identify opportunities to work better tomorrow, and help lead the implementation of meaningful change. In this role, you’ll analyze business practices, uncover operational and technical improvements, and support the delivery of strategic initiatives across assigned business areas.

You’ll act as a subject matter expert and trusted liaison between business partners and technical teams—often leading projects, guiding change, and translating complex needs into clear, actionable solutions. We’re looking for an analytical, curious problem‑solver who can break down complex challenges and communicate solutions with clarity. You’re comfortable creating detailed documentation for varied audiences and have a solid understanding of the software development lifecycle.

This is a hybrid role based in our Dedham, MA office.

• You’ll drive meaningful change — your work directly improves how our teams operate and how Jordan’s delivers on its customer promise.
• You’ll be trusted to lead — this role has real ownership, visibility, and influence across business and technical teams.
• You’ll join a culture that values people and ideas — we live The J-Way:
  We Care… A Lot. We Dare to Think Differently. We Do the Right Thing. We Make Work Fun.

• Partner with stakeholders across Sales, Marketing, Operations, Accounting, and other business units to understand needs, objectives, and challenges
• Author and communicate clear, actionable requirements and documentation for both technical and non-technical audiences
• Collaborate with technical teams to assess business requirements, evaluate solution options, and design highly operable outcomes
• Manage internal and external resources to deliver projects on time and within budget
• Develop quality assurance test plans and conduct alpha testing; coordinate and manage beta testing with stakeholder groups
• Create and maintain user- and technical-facing documentation to support training and post-implementation adoption
• Support change management efforts and continuous improvement initiatives
• Lead analysis and troubleshooting for supported business applications and process
• Plan, manage, and direct implementation and post-launch activities for technical products and solutions

• 5+ years of experience in project management, business analysis, or a technical analyst role
• Proven ability to manage multiple projects and meet business deadlines
• Strong analytical, organizational, and problem-solving skills
• Working knowledge of Microsoft applications, including Access or equivalent database interfaces
• Advanced written and verbal communication skills
• Strong technical aptitude and computer proficiency

Pay Range: $81,600 – $102,000 annually. We share our pay ranges because transparency matters. This range reflects what we reasonably expect to pay based on experience and performance.

Jordan’s Furniture is an Equal Opportunity Employer.