IT Support Specialist; Onsite

IT Support Specialist (Onsite, Part-Time)

Worcester, MA Area | 30 Hours/Week | $30–$38/hour

A mission-driven K–8 school is seeking a Technology Operations & Support Specialist to serve as the primary onsite IT resource. This highly visible role supports ~200 students and 75+ faculty/staff in a Mac-based, Google Workspace environment.

Key Responsibilities:

• Act as the first point of contact for technical issues
• Provide hands-on, in-person support to staff and students
• Configure and maintain Mac devices and classroom technology
• Support AV equipment, printers, and instructional tools
• Manage tickets and track recurring issues
• Coordinate device lifecycle and inventory
• Support Google Workspace users and daily operations
• Liaise with external IT vendors for escalations
• Assist with device rollout and seasonal IT initiatives

Qualifications:

• 2–4 years of IT support or help desk experience
• Strong macOS support experience required
• Experience with Google Workspace
• Solid troubleshooting skills across hardware/software/connectivity
• Strong interpersonal and customer service skills
• Ability to manage multiple priorities in a fast-paced setting

Preferred:

• Experience in a school or educational environment
• Familiarity with device management (e.g., Mosyle)
• Exposure to RMM tools and vendor-supported IT models

Why This Role:

• Be the go-to onsite IT expert
• Flexible, part-time schedule
• Collaborative, community-focused environment
• Opportunity to make an immediate and meaningful impact