Technician, Field Svc II

Canon USA, Inc., a global leader in digital imaging solutions, is seeking a dedicated and skilled Technician, Field Service II, to join our Technical Support & Troubleshooting team. This role focuses on providing on-site technical support and troubleshooting for our cutting-edge electronic products. The successful candidate will be pivotal in enhancing customer satisfaction through direct support, while ensuring the optimal functionality of our products which are integral to consumer and business applications.

Responsibilities

• Provide on-site installation, troubleshooting, repair, and maintenance of electronic equipment.
• Ensure compliance with all safety and technical standards.
• Train customers on the proper use of Canon equipment.
• Maintain accurate service records and inventory.
• Collaborate with technical teams to share insights and improve service strategies.
• Offer exceptional customer service, responding to customer needs and working to solve technical issues swiftly.

Required Skills

• Strong technical aptitude with electronic products.
• Ability to diagnose and resolve complex technical issues.
• Excellent oral and written communication skills.
• Proficient in using diagnostic tools and software for troubleshooting.
• Strong customer service orientation.