Market Financial Center Manager - Quincy - Newton Market

Job Overview

This role supports a cluster of financial centers in designated markets, providing back‑up leadership of a financial center and serving as a market‑level resource.

• Operate as a back‑up financial center leader within a market.
• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world‑class client experience environment.
• Manage market‑level initiatives prescribed by market leaders.
• Drive operational excellence.

• Opportunity & Inclusion Champion: create an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: deliver clear, concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager: lead and encourage the identification, escalation and resolution of potential risks.
• People Manager & Coach: coach and develop team members through feedback.
• Financial Steward: manage expenses and demonstrate an owner’s mindset.
• Enterprise Talent Leader: recruit, on‑board and develop talent and support talent mobility for career growth.
• Driver of Business Outcomes: deliver results through effective team management, structure and routines.

• 1+ years of leadership experience demonstrated through coaching, training or motivating a work team.
• Demonstrated ability to influence and collaborate with others outside reporting authority to achieve shared goals.
• Proven customer service skills and ability to resolve problems independently or esculate as needed.
• Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, easy engagement, sincere interest in building relationships, and commitment to personalized service.
• Organizational skills: manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills (verbal, non‑verbal, written and presentation) and active listening skills.
• Proficiency in computer skills and professional programs such as Microsoft Office.
• Must be willing to work weekends/extended hours and travel to any financial center within defined market.

• 1+ years of management experience including hiring, coaching and developing direct reports.
• Experience in consumer banking/financial services, mortgage, retail or hospitality.
• Bachelor’s degree in a related field.
• Bilingual (fluent verbal and written).
• Skills in coaching, customer service, management, client focus, performance management, talent development, business operations, recruiting, result orientation, risk management, sales performance, inclusive leadership, leadership development, prioritization, problem solving, referral management.

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)

Hours per week: 40

Pay: $72,000.00 - $90,300.00 annualized salary, based on experience, education and skill set.

Benefits: this role is typically benefits eligible. The company provides industry‑leading benefits, paid time off, resources and support.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.