Marketing Program Operations Manager

Jordan’s is looking for a Marketing Program Operations Manager to bring structure, momentum, and workflows to marketing initiatives across the organization. As the operational leader intersecting Brand Marketing, Creative, Media, Ecommerce, Public Relations, Retail Operations, Merchandising, and external agency partners, you’ll turn marketing strategies into clear project plans and keep complex work moving from intake through launch. This is your opportunity to streamline workflows, remove roadblocks, align stakeholders, and help a growing marketing team deliver exceptional work.

This position is located out of our Dedham MA location, working Monday - Friday a hybrid schedule with 2 days in office and 3 days remote.

Connect teams, priorities, timelines, and resources so every initiative has a clear path from idea to execution.

Manage the end-to-end process for all marketing campaigns, programs and initiatives from intake and planning through production, launch, and post-campaign review.

Create practical workflows, tools, and standards that improve efficiency, accountability, consistency, and transparency across the marketing organization.

• Partner with Marketing Leadership to turn approved marketing priorities into clear project plans, resource plans, workback schedules, dependencies, and execution timelines.
• Manage cross functional workflows from intake through launch and post-campaign review, ensuring projects are delivered on time and within scope.
• Serve as the day-to-day project lead by clearing blockers, driving decisions, managing dependencies and risks, and holding teams accountable to commitments and deadlines.
• Lead the end-to-end creative workflow, coordinating the development and delivery of advertising, digital, social, email, print, video, photography, in-store signage, events, and promotional assets.
• Collaborate with Brand, Creative, and Media leaders to prioritize work, allocate resources, balance workloads, and optimize production schedules.
• Facilitate project kickoffs, internal status updates, creative reviews, approvals, and leadership checkpoints to maintain alignment and adherence to established processes.
• Manage the intake, prioritization, scheduling, and tracking of all marketing and creative initiatives using Asana, or an equivalent project management platform, as the department’s system of record.
• Monitor project health, resource capacity, budgets, and campaign readiness through dashboards, reporting, and regular stakeholder communication.
• Establish and continuously improve project management standards, workflows, templates, documentation, and best practices.
• Lead operational retrospectives to identify process learnings and implement improvements that reduce bottlenecks and enhance team performance.
• Prepare executive presentations, planning materials, status reports, and operational updates for senior leadership.
• Perform other duties as assigned.

Give every initiative a clear plan, owner, timeline, and decision path so teams can deliver with confidence.

Bring Brand, Creative, Media, Ecommerce, Public Relations, Retail Operations, Merchandising, and agency partners together at the right points in the process, with clear roles, responsibilities and cross-functional milestones.

Create a reliable portfolio view of active work, project health, resource capacity, risks, budgets, and campaign readiness.

Build consistent processes, templates, and documentation that reduce bottlenecks and make it easier for teams to do their…