Boston Food Pantry Manager

Job Description

The Boston Food Pantry Manager implements and participates in the development of initiatives to increase Red Cross visibility through program/service delivery within the Chapter’s jurisdiction. They advance assigned programs or services to meet goals and objectives, develop program/service-specific objectives for new initiatives, and act as a subject‑matter expert (SME) to staff, management, volunteers, and external partners. The Manager supervises day‑to‑day outreach operations in the Boston Food Pantry.

• Manage outreach activities and federal programs such as SNAP Outreach and Nutrition Outreach, implementing activities and new initiatives with distributions in the Boston Food Pantry and other program distribution programs.
• Provide at‑home delivery services.
• Develop and participate in initiatives to increase Red Cross visibility through program or service delivery.
• Advance assigned program or service to meet goals and objectives, and develop program‑ or service‑specific objectives for new initiatives.
• Act as SME to staff, management, volunteers, and external partners.
• Provide support, development, and leadership guidance to all volunteers.
• Implement outreach and communication strategies to maintain and enhance relationships that support objectives.
• Assign and coordinate staff members and volunteers on project assignments; supervise and train volunteers when required.
• Evaluate and report on program effectiveness, preparing recommendations for continuous improvement using satisfaction surveys and feedback sessions.
• Develop and maintain active professional relationships with key internal and external partners.
• Provide analysis, advice, and consultation on programs and/or services.

Bachelor's degree required.

Minimum 3 years of related experience or equivalent combination of education and related experience required.

Excellent interpersonal, verbal, and written communication skills; ability to develop project plans and budgets; in‑depth knowledge of program or service; confidentiality and ethics; presentation and training module development; intermediate proficiency with MS Office (Word, Excel, PowerPoint, Outlook); teamwork.

Occasional travel required. Must have a valid driver’s license, good driving record, and be willing to drive a 20‑foot box truck.

Salary range (Massachusetts): $24.75 - $26.00 per hour.

Employee must sit, use hands to handle or feel, talk, hear, reach with hands and arms, stand, walk, stoop, kneel, crouch, or crawl. Must lift and/or move up to 15 pounds frequently and up to 30 pounds occasionally. Work environment moderate noise. Ability to sit at a computer terminal for extended periods.

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:
  Starting at 9 days a year (varies by job type and tenure)
• Holidays: 11 paid holidays (6 core, 5 floating)
• 401(k) with up to 6% match
• Paid Family Leave
• Employee Assistance Program
• Short‑ and Long‑Term Disability and Insurance
• Service awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws.