Restaurant Manager

Job Description:

Position Summary:

New Bridge on the Charles is an upscale, state-of-the-art retirement and continuing care community. The Restaurant Manager will ensure member satisfaction and provide quality service to effectively operate the restaurant. Train, supervise, and motivate staff while promoting the quality of service and teamwork amongst staff.

Position Responsibilities
:

• Supervise all front-of-house restaurant staff; responsible for hiring and training; conduct orientation for new staff.

• Complete effective performance appraisals in a timely fashion. Provide performance improvement plans as needed.

• Create and maintain staff schedules and assignments.

• Sets standards for side work duties and ensures that all side work is completed prior to the end of the shift.

• Assist in overall menu and labor cost control and the achievement of forecasted budget.

• Responsible for planning and executing all non-resident catering events as assigned.

• Ensure that all staff and operations are following established guidelines in the areas of personal hygiene, safety, uniforms, sanitation, cash handling, equipment upkeep, customer service, and food presentation

• Conduct monthly meetings with staff to coordinate the department’s efforts so that customer satisfaction goals are met.

• Ensure pre-meal meetings are well-versed by all staff on the daily menu, portion sizes, and presentation. Develop and implement an interactive customer feedback program.

• Prepare monthly menu abstracts by checking and compiling data from Micros reports

Core Competencies
:

• Promote effective interpersonal and interdisciplinary relationships, maintaining professional conduct at all times. Identify and resolve interpersonal conflicts constructively. Demonstrate a positive, supportive attitude towards all. Display patience and tact when dealing with all Center personnel. Present the department in a positive manner when dealing with visitors, residents, and staff. Consistently maintain a courteous and pleasant attitude toward visitors, residents, and staff.
  
  Communicate effectively in both written and verbal form.

• Contribute to the efficient and productive operation of the department. Complete assignments with minimal assistance and total follow-up. Exercise initiative, seeking additional tasks and projects from the manager. Accept assignments readily. Recognize problems independently and work toward improving systems and procedures. Communicate with the manager as to any problems relating to missing or defective equipment.

• Takes initiative to manage/ own and lead servers on the floor.

• Willing to learn the art of food serving, must have a pleasant personality, and the ability to communicate well with a diverse team and residents

Communication

• Introduces self to residents/families and explains role.

• Responds to residents in all situations with a calm, sensitive, and supportive approach.

• Communicates with residents/families/visitors/staff in a manner that conveys respect, caring, and sensitivity.

• Listens and respects others’ opinions.

• Accountable for staying informed by reviewing memos, emails, and other forms of communication.

• Responsible for communicating and responding to issues and problems within the dining venues in a timely and efficient manner.

Teamwork/Collaboration and Flexibility

• Adaptable to the needs of all other departments on campus.

• Works as a member of the team by proactively working to meet resident and household needs.

• Promotes a healthy environment by demonstrating mutual respect, visible support, and open, honest communication with all members of the team.

• Involves other team members by constantly sharing information.

• Is aware and respects others’ cultures, values, and backgrounds and considers differences when communicating and providing care.

Professionalism

• Follows all policies and procedures set forth by the organization and outlined in HRC’s policy manuals and the employee handbook.

• Maintains confidentiality of resident and household information.

• Meets all requirements as outlined by regulatory and licensure standards.

• A clean uniform as approved by the facility, clean shoes, and nametags are job requirements. Baths must be taken daily, and deodorant must be used to eliminate offensive odors. Hose and undergarments are to be of a color that will not be noticeably different from the color or texture of the uniform, nor be patterned.

Quality Improvement

• Communicates issues/concerns to leadership that may require quality monitoring.

• Offers suggestions and solutions that may improve systems and care.

• Keeps updated on performance improvement projects in culinary services.

• Participates in quality improvement initiatives as may be required.

Leadership/Development

• Serves as a resource/mentor to the team, new employees, and students (if applicable).

• Is an active participant in shared governance (committees, task forces, etc.) as designated (if applicable).

• Seeks opportunity for professional development by attending internal and external trainings, educational program,s and…