Retail Operations Associate

OVERVIEW

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, and ability to prioritize and efficiently execute operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures.
• Keep the backroom organized and maintained so that merchandise is easily accessible, in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVs, claims, and associated freight processing.
• Fulfill the customer experience by completing all processes according to service level standards.
• Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
• Maintain confidentiality of all company information.
• Create an inclusive store environment where everyone feels welcome, safe, and is treated with respect.
• Take an all‑hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

• Accountability
• Customer focus
• Collaboration
• Trust building
• Decision‑quality and decision‑making abilities
• Action‑oriented

Prior retail sales, operations, maintenance, or customer‑focused experience preferred.

Physical requirements:

• Ability to stand, bend, stoop, reach, push, pull and lift 15–35 lbs up to 25 times per hour.
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $15.00 – $22.00 per hour (actual hourly rate may vary based on location, experience and position offered).

We focus on helping athletes achieve their dreams. Advancement is a collaborative, explorative journey that encourages curiosity and growth. Our culture emphasizes teamwork, collaboration, and a shared desire to win.