Shipper-Receiver Dedham - West Elm

Responsibilities

• Exemplify the highest level of customer service standards to internal and external customers

• Assist management in planning for receipt of shipments to determine cost‑effective receipt and staffing needs

• Process shipments as delivered and ensure inventory records are properly maintained

• Direct merchandise flow from stock room to sales floor

• Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor

• Organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off‑site locations; adjust stocking procedures to keep aisles and exits clear and store per company standards

• Process inventory paperwork, including store‑to‑store transfers, receiving logs, e‑sends, receiving discrepancies, damaged merchandise, and returns

• Maintain an accurate record of merchandise stored at the off‑site locations

• Execute timely processing of donations and MOS merchandise

• Pack and log merchandise as required for shipments

• Ensure stockroom is swept and clean with garbage removed and supplies organized

• Complete tasks on the daily agenda or as assigned (e.g., store maintenance, lighting, cleaning)

• May supervise and train stock associates

• Assist on sales floor as needed

• Comply with all company policy and procedures

• Ensure all appropriate stockroom procedures are followed to minimize loss to the company

• 1-2 years stockroom experience

• 1-2 years customer service experience

• Basic product knowledge preferred

• Effective planning and time management skills to execute multiple tasks simultaneously

• Valid driver’s license (where applicable)

• Ability to be mobile on the sales floor for extended periods of time

• Ability to operate POS system

• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

• Full‑time associates are expected to have open availability to meet the needs of the business

• Part‑time flex associates must be available to work a minimum of two regular shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate scheduled at least 20 hours weekly, greater availability may be required. Weekend availability cannot fall on the same day; associates must be available on two separate days (Friday and Saturday, Friday and Sunday, or Saturday and Sunday)

This role offers a competitive compensation package including pay and benefits. Pay is based on factors such as education, work experience, certifications, and geographic location. The anticipated hourly pay range is $16.00–$17.00.

• A generous discount on all Williams‑Sonoma, Inc. brands

• A 401(k) plan and other investment opportunities

• A wellness program supporting your physical, financial, and emotional health

• Paid vacations and holidays (full‑time)

• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time)

WSI will not, now or in the future, commence an immigration case or sponsor an individual for this position (e.g., H‑1B or other employment‑based immigration categories). This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other applicable state or local laws and ordinances.