District Pro and Services Support Manager

Key Responsibilities

• Conduct store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develop action plans to address gaps, and follow up to ensure implementation.
• Support Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, develop action plans to close gaps in partnership with the Store Leadership team, conduct role plays with employees on selling behaviors, and provide feedback to Store Leadership with specific action plans to improve performance.
• Ensure execution and realization of in‑store strategies to optimize sales, service, and customer satisfaction consistently across the assigned area.
• Manage all install programs within an assigned district to achieve sales, margin, close rate, and profitability goals.
• Serve as the point‑of‑contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area.
• Facilitate training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing) using expertise and knowledge of the Pro and installed sales experience.
• Provide feedback and best practices to VP and SSC leaders on quality in the sales process and customer escalations outside of provider or product.
• Remain knowledgeable regarding industry standards, trends, and SSC programs to aid in setting priorities, executing programs, and determining action plans.

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Bachelor's degree or equivalent years of experience in lieu of education requirement, if applicable
• 4 years of management in retail store operations, with direct‑report responsibility and experience working closely with senior leadership (VP and above)
• 2 years of management in retail store operations, with direct‑report responsibility and experience working closely with senior leadership (VP and above)

Pay Range: $ – $ annually. Starting rate of pay may vary based on position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

• Working at one of the largest retail companies offers exceptional benefits and wellness programs for eligible full‑time and part‑time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family‑building benefits. We also offer learning and development opportunities to help associates grow their skills and achieve their goals.
• Health, dental, and vision insurance
• Life and disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee assistance program with concierge, work/life services, and no‑cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade‑skills scholarships
• Business travel accident insurance
• Maternity and parental leave
• Adoption assistance
• Lowe's associate discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.