Department Manager – Service & Styling

Responsibilities

• Directs the service, selling, and styling to achieve an engaging and inspiring store environment
• Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
• Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
• Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
• Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates

• 2+ years of retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

• leadership
• customer experience
• team development
• relationship building
• mentoring
• sales
• service
• accountability
• flexibility
• event curation