Security Dispatcher

Job Description:

Position Summary:

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at New Bridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control).This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

We are currently seeking part-time candidates who are available to work 8-hour shifts Saturday and Sundays 630a-3pm.

Key Responsibilities:

Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs

Serve as the point of contact for emergency responders until their arrival on campus

Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices

Ensure resident check-ins are logged in accordance with policy and procedures

Track transportation movements and coordinate with drivers to ensure timely and safe service

Support front desk staff and internal departments by communicating and escalating urgent requests appropriately

Maintain clear and professional records of calls and incidents

Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination

Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Qualifications:

Strong verbal communication, situational judgment, and multi-tasking ability

Calm and composed demeanor under pressure

Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software

Familiarity with radio dispatch, emergency procedures, and access control systems a plus Customer service experience in healthcare, residential, or hospitality settings preferred

Valid driver's license preferred but not required

Must be reliable, punctual, and willing to accept weekend per diem shifts as needed

BLS, EMT, or First Responder certification preferred (or willingness to obtain)
High school diploma or equivalent required

Physical Requirements:

Must be able to sit for extended periods in a control room setting

Must be able to communicate clearly over phone and radio

No routine walking patrols required

Please refer to Occupational Health documentation for further physical requirements.

Remote Type:

On-site Salary Range:$19.67 - $27.53
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