Security Dispatcher Part Time

Position: Security Dispatcher Part Time, 16 hours
Job Description:

Position Summary:

Thursday Day Shift, 6:30am - 3pm

Friday Swing Shift; 2:30pm - 11pm

Thanks so much.

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at New Bridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control).

This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

Key Responsibilities:

* Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs

* Serve as the point of contact for emergency responders until their arrival on campus

* Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices

* Ensure resident check-ins are logged in accordance with policy and procedures

* Track transportation movements and coordinate with drivers to ensure timely and safe service

* Support front desk staff and internal departments by communicating and escalating urgent requests appropriately

* Maintain clear and professional records of calls and incidents

* Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination

* Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Qualifications:

* Strong verbal communication, situational judgment, and multi-tasking ability

* Calm and composed demeanor under pressure

* Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software

* Familiarity with radio dispatch, emergency procedures, and access control systems a plus

* Customer service experience in healthcare, residential, or hospitality settings preferred

* Valid driver's license preferred but not required

* Must be reliable, punctual, and willing to accept weekend per diem shifts as needed

* BLS, EMT, or First Responder certification preferred (or willingness to obtain)

* High school diploma or equivalent required

Physical Requirements:

* Must be able to sit for extended periods in a control room setting

* Must be able to communicate clearly over phone and radio

Remote Type:

On-site

Salary Range:

$18.07 - $25.30