Service WriterParts Specialist

Pauls Auto Restoration of NY Inc. is one of the Northeast's premier classic car, muscle car and custom 4x4 restoration facilities, specializing in high-end restorations, resto-mods and specialty vehicle builds.

This role supports our technicians, customers, and restoration projects by managing customer service, job documentation, parts sourcing and insurance claim coordination.

If you understand the difference between a factory restoration, a resto-mod, and a custom build, we want to meet you.

• Write service tickets and restoration job orders
• Communicate with clients regarding project status and repairs
• Prepare estimates and work approvals
• Coordinate workflow with technicians and shop management
• Maintain accurate repair documentation and project notes

• Write collision and comprehensive insurance estimates for classic vehicles
• Work with insurance adjusters and appraisers
• Document vehicle damage and repair procedures
• Prepare supplements and additional claim documentation
  
  Understand classic car valuation and restoration repair methods

• Source and order parts for classic cars, muscle cars and 4x4 builds
• Work with restoration vendors and specialty suppliers
• Manage parts receiving, labeling and technician distribution
• Process parts returns and warranty issues
• Maintain parts organization and inventory tracking

• Assist technicians with parts lookups and build specifications
• Track project parts and materials for restoration builds
• Support shop scheduling and job progression
• Help maintain organized parts storage areas

• 5+ years automotive service writing or parts management
• Strong understanding of classic, muscle, and vintage vehicles
• Familiar with resto-mods, suspension upgrades, and modern drivetrain swaps
• Experience sourcing parts from specialty vendors
• Ability to read repair procedures and technical documentation

• Experience writing classic car insurance claims or restoration estimates
• Familiar with collision/comprehensive claims documentation
• Experience working in restoration or specialty vehicle shops

• Extremely organized
• Excellent communication skills
• Strong attention to detail
• Ability to manage multiple projects simultaneously
• Comfortable working in a fast-paced restoration shop environment
• Self-starter with problem solving ability