Customer Support Specialist - Manufacturing Machinery

SCHENCK USA IS SEEKING TO HIRE A CUSTOMER SUPPORT SPECIALIST!

Are you an expert when it comes to complex machinery? Are you interested in mechanical challenges and manufacturing processes?

• Great benefits
• Employee Appreciation
• Employee Recognition through Service Award Point System with Amazon.
• Training Development

SCHENCK USA CORP.

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The Customer Support Specialist will provide customer service and technical support to the Sales and Service groups by performing the following duties:

• Support service-related products and activities.
• Process appropriate orders, warranties, returns, and credits as necessary.
• Prepare quotations for customer orders and visits.
• Schedule, coordinate, and record customer service activities.
• Provide backup coverage for billing and certificates as needed.
• Maintain and update customer records.

• Must be a US Person.
• High school diploma (or equivalent), some vocational/technical school training is helpful but not required. Mechanical aptitude is a plus.
• 3+ years of experience in a related field including experience with machinery parts and manufacturing processes.
• Must be able to read and interpret documents such as manufacturing quotes and technical documentation.
• Must be able to write routine reports and correspondence.
• Must possess strong communication, math, and computer skills. SAP experience preferred.