Solutions Service Specialist

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work.

The Solutions Service Specialist is responsible for ensuring customer satisfaction by managing inventory at designated customer sites. This includes product put-away, scanning, replenishment of VMI and vending solutions, lean (6S) practices, maintaining functional solution equipment, and communication that includes problem solving and customer retention with a customer-focused sales and service growth mindset. The role collaborates closely with sales and business development teams to drive customer retention and incremental revenue through effective solution support.

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform repairs and preventative maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Ability to learn operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate with key customer personnel in a timely, professional and courteous manner to resolve customer issues related to our Inventory Management solutions, proactive problem solving, and direct customers on where to go for what.
• Drive product expansion through spot buy and incremental solution growth.
• Communicate professionally and promptly with key customer personnel.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC’s inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Contributes to the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

What You Need:

• Experience in at least one of the following is required:
  Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, along with demonstrated excellence in Customer Engagement within these roles.
• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

• Experience in inventory management or customer service preferred.
• Relevant military experience is a plus.
• Familiarity with mobile business applications is preferred.
• Technical and mechanical aptitude is a plus.

• A valid driver's license may be required.
• Position requires 80%+ travel.
• Ability to lift up to 50 lbs. and perform physical tasks (walking, bending, standing for long periods).
• Must adhere to all MSC and Customer specific safety requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.
• Must be able to pass Customer specific requirements which may include but are not limited to drug testing, criminal background checks. This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI").

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, experience, level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the…