Head of Customer Experience — Japanese Bilingual; Hybrid
Job in
Deer Park, Suffolk County, New York, 11729, USA
Listed on 2026-07-10
Listing for:
Pasona N A, Inc.
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, CRM System, Client Relationship Manager
Job Description & How to Apply Below
Pasona N A, Inc. in Deer Park, NY is seeking a Head of Customer Experience to own the entire customer lifecycle—from lead through onboarding, issue resolution, and repeat business.
This role leads the selection, implementation, and ongoing ownership of a new CRM platform to connect Sales, Customer Success, and Operations. You will drive cross-functional initiatives, establish SLAs and metrics, and ensure a seamless, scalable customer experience while collaborating with Sales, Operations, and
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