Receptionist, Customer Service​/HelpDesk

• Location 880 Grand Blvd,Deer Park, NY, 11729,United States
• Base Pay $18.00 - $22.00 / Hour
• Employee Type Full-Time Non-Exempt

Hypotency Cannabis is redefining the cannabis retail experience by creating a sophisticated, upscale dispensary where exceptional service, education, and hospitality come first. Our goal is to provide every guest with a welcoming, premium experience from the moment they walk through our doors. We are looking for passionate, customer-focused individuals who take pride in creating memorable first impressions and delivering outstanding service.

As the Receptionist, you will serve as the first point of contact for every guest entering Hypotency Cannabis. You will be responsible for creating a warm and professional welcome, ensuring compliance through age and identification verification, managing guest check-ins, and maintaining an organized lobby experience. Your ability to provide exceptional hospitality while supporting operational efficiency will play a critical role in delivering the elevated customer experience Hypotency Cannabis is known for.

• Greet every guest with professionalism, warmth, and exceptional hospitality.
• Verify customer identification and age in accordance with all New York State cannabis regulations and company policies.
• Check customers into the dispensary and create or update customer profiles within the POS system.
• Manage lobby traffic and ensure an efficient, organized guest flow throughout the dispensary.
• Communicate estimated wait times and set clear expectations while maintaining a positive guest experience.
• Answer incoming phone calls, respond to general inquiries, and direct calls to the appropriate team members.
• Provide guests with information regarding products, store hours, promotions, loyalty programs, and dispensary policies.
• Assist first-time guests by explaining the check-in process and enrolling them in the loyalty program.
• Maintain a clean, organized, and welcoming reception area that reflects the premium Hypotency Cannabis brand.
• Coordinate with Bud tenders and management to ensure seamless guest transitions from check-in to the sales floor.
• Assist with administrative duties including filing, data entry, documentation, and record keeping.
• Observe the reception area for any security concerns or unusual activity and immediately notify management when necessary.
• Deliver a luxury-level customer experience while maintaining professionalism, discretion, and compliance at all times.

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, reception, concierge, or retail preferred.
• Outstanding communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining professionalism in a fast-paced environment.
• Comfortable learning and utilizing POS systems and customer management software.
• Ability to maintain confidentiality and handle sensitive customer information with discretion.
• Must meet all eligibility requirements to work within the New York State cannabis industry.

• Previous cannabis dispensary experience preferred but not required.
• Experience in luxury retail, hospitality, hotels, concierge, or guest services is highly desirable.
• Familiarity with cannabis products and a willingness to continue learning through company education and training.

• Ability to remain in a stationary position or move throughout the dispensary as needed during scheduled shifts.
• Ability to move throughout the dispensary to greet guests, assist team members, and perform the essential functions of the position.
• Ability to operate computers, tablets, telephones, point-of-sale (POS) systems, and other standard office equipment.
• Ability to occasionally move products, supplies, or materials weighing up to 25 pounds.
• Ability to communicate effectively with guests, coworkers, and management in person, by phone, and electronically.
• Ability to work in a fast-paced retail environment while maintaining professionalism and attention to detail.
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