Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. As a member of the Tapestry family, we are committed to being innovative and wholly inclusive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of Company initiatives and supports full operation of the business
• Maintains a growth mindset for business and personal development initiatives

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance; implements individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership's initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions company resources to support a healthy work environment for internal customers

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

• Courage
  :
  Provides actionable feedback and faces people problems directly, taking negative action when necessary
• Creativity
  :
  Generates new and unique ideas and makes connections among unrelated concepts
• Customer Focus
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  Dedicated to meeting internal and external customer expectations, using customer feedback for improvement
• Dealing with Ambiguity
  :
  Handles change comfortably, makes decisions without full picture, and copes with risk and uncertainty
• Drive for Results
  :
  Exceeds goals, consistently among top performers, and pursues results relentlessly
• Interpersonal Savvy
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  Builds rapport with all kinds of people, diffuses high‑tension situations, and uses diplomacy and tact
• Learning on the Fly
  :
  Learns quickly, analyzes successes and failures, and experiments to find solutions

• Strategic Agility
  :
  Anticipates future trends, creates competitive strategies, and paints credible visions of possibilities
• Developing Direct Reports and Others
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  Provides challenging tasks, holds frequent development discussions, and constructs development plans
• Building Effective Teams
  :
  Blends people into teams, fosters open dialogue, and defines success in terms of the whole team

Tapestry, Inc. will provide applicants…