Retail Store Assistant Manager

Position Purpose

Assist the Store Manager in achieving and exceeding the store's sales plan while ensuring profitable operations and superior customer service.

• In partnership with the Store Manager, ensure the store meets or exceeds weekly, monthly, and annual sales budgets and consistently contributes to the company's overall achievement.
• Model Lindt standards and core competencies through everyday activities, communicating the store's sales mission effectively to staff.
• Quantifiably articulate store metrics and performance, motivating staff and holding them accountable to critical KPIs and external sales opportunities.
• Identify and capture external sales opportunities, including business-to-business contacts, networking events, and marketing opportunities.
• Proactively manage inventory levels to align with sales demands, minimizing out of stocks, overstocks, and dated product.
• Support the Store Manager with hiring, managing, and developing store personnel according to Lindt & Sprüngli guidelines, ensuring a knowledgeable, friendly, and well‑trained staff.
• Assist in recruiting qualified individuals for open positions and network to provide viable candidates for the store and district.
• Help train staff to company standards, ensuring daily operations and sales targets are achieved.
• Provide training on sales techniques, product knowledge, and brand representation.
• Escalate issues to the Store Manager and Retail District Manager in a timely manner.
• Ensure compliance with operational controls, including inventory and shrink management, cash management (POS, paperwork, logs, policies & procedures), audit compliance, payroll and labor management, scheduling, expense control, and quality assurance policies.

• Skills & Knowledge: Proven sales background, demonstrated selling skills, working knowledge of outreach and corporate selling programs a plus, proven success in a supervisory role within a specialty retail environment, basic math and/or accounting skills.
• Experience: 1+ year prior retail management experience—preferably in a premium specialty environment; prior experience with a computerized POS system; physical ability to regularly lift up to 10 lbs, occasionally lift up to 35 lbs, and occasionally lift up to 50 lbs; ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• Education: High School Diploma or equivalent required.
• Other Requirements: Must be available to work nights, weekends (Saturday and Sunday), and holidays; successful completion of a background screening; compliance with the company’s smoke‑free policy.
• Benefits: Compensation range of $21.00 - $22.75 per hour, potential bonus and long‑term incentive, plus benefits typical of a full‑time employee (details subject to location and seniority).

Lindt & Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke‑ and tobacco‑free.