Retail Store Supervisor

Position

Purpose:

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in‑store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers.

It takes a positive, highly engaged, self‑starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

• Ensure store meets or exceeds weekly, monthly, and annual sales plan and consistently contributes to the district's achievement of the sale's plan.
• Model understanding and commitment to the store's sales mission and effectively communicate the mission to staff in actionable terms.
• Assist with development of each team member's individual commitment to the achievement of store's sales results.
• Model and effectively supervise staff to ensure sales goals (including key performance indicators, ADS, UPT, conversion, and other company sales standards) and external sales opportunities are achieved.
• Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up‑selling, commitment, passion, sales focus, drive).
• Monitor and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.
• Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards to ensure a knowledgeable, friendly, well‑trained staff.
• Help to train sales staff in accordance with company standards, ensuring daily, weekly and monthly sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques, ensuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Management in a professional and timely manner.
• Ensure store meets or exceeds company standards for operational controls and compliance.
• Maintain inventory control, shrink, cash management (POS, paperwork, logs, policies & procedures).
• Comply with all Quality Assurance policies & procedures.
• Maintain store cleanliness.

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.
• High School Graduate or equivalent.
• Must be available to work nights, weekends (Saturday and Sunday) and holidays.
• Successfully pass a background screening.

$17.75 - $18.75 per hour. Bonus and/or long‑term incentive may be included as part of the compensation package.

Lindt & Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.