Operations Assistant

Job Title: Operations Assistant

Job Location: Deer Park - Deer Park, TX 77536

Position Type: Full Time

Classification: Non-Exempt

Reports to: Operations Administrator

Schedule: Monday – Friday, 8:00 AM – 5:00 PM / 40 hours a week

The Operations Assistant reports directly to the Operations Administrator, which provides operational and administrative support at the branch level.

• Administratively supports the operations team
• Maintain return authorization and credit memo forms pending return of material
• File and research freight claims when appropriate
• Process warehouse-receiving paperwork
• Assist in Warehouse order processing, shipping, receiving, and performs stock checks
• Assist Accounts Payable with invoice reconciliation and discrepancies
• Reconcile fuel card receipts and process freight invoices
• Provide resolution for incoming over, short, damaged, and unidentified material
• Reconcile open tickets
• Daily invoicing
• Provide backup for Switchboard Operator
• Process inbound customer returns in the system after matching the contents with the details on the sales return order.
• Communicate with the appropriate sales personnel with regards to inbound material returns on any material that is returned and deemed a non-stocking item to facilitate the RGA back to the vendor
• Run open return reports to proactively seek out returns that may need to be cancelled or processed
• Other duties as assigned

• Ability to handle large volume of returns daily
• Good communication skills, organizational skills for keeping records of return invoices
• Self-motivated and a Team player
• Proactive in terms of taking the initiative to perform tasks as required
• Strong analytical, problem-solving, and follow-through skills
• Reliable, Time Management, detail-oriented, and accurate in providing information to associates
• Ability to work in a fast-paced environment and to meet cutoff periods and deadlines

The Operations Assistant position has no direct supervisory responsibilities.

Work Environment:
This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
Work is generally sedentary in nature but may require standing and walking for up to 30% of the time.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m.

- 5:00 p.m. The employee must work 40 hours each week to maintain full-time status.

This position requires no travel.

• 1–2 years Electrical Industry experience is preferred
• Customer Returns experience preferred