Global Product Service Support Engineer, Core Histology - ONSITE

This job is with Danaher, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At  Leica Biosystems , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.

When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The   Global Product Service Support Engineer  ( Product Specialist), Core Histology , is a key individual contributor within the Global Support and Service Readiness team, responsible for delivering technical product expertise, service readiness, and training support across Leica Biosystems’ Core Histology portfolio. This role requires deep product knowledge, supporting global service teams, and collaborating cross-functionally to ensure product excellence and customer satisfaction.

This position reports to the  Sr. Manager, Global Support and Service Readiness  and is part of the  Core Histology Global Product Management team  located in  Deer Park, IL  and will be  ONSITE .

In this role, you will have the opportunity to:
Serve as a technical subject matter expert (SME) for Leica Biosystems’ Core Histology instruments and consumables, supporting global service teams.
Provide Tier 3 support for field service engineers and technical teams, resolving escalation cases and driving issue resolution.
Provide service expertise as a swim lane contributor in product development and design change processes, ensuring serviceability and support readiness.
Develop and maintain service documentation and training materials and deliver global service training programs.
Analyze field performance data and customer feedback to identify and drive product and process improvements.

The essential requirements of the job include:
Bachelor’s degree in Engineering, Mechatronics, or a related technical field; equivalent experience may be considered, with 5+ years of experience in technical support, service engineering, or product training, preferably within the medical device or diagnostics industry.
Proven experience supporting or servicing Leica Biosystems instruments, or at least core histology-based instruments such as tissue processors, stainers, or cover slippers, and familiarity with associated consumables and workflows.
Demonstrated ability to learn and support complex instrumentation and consumables in regulated environments.
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse global audiences in professional English.
Demonstrated experience developing service documentation and delivering technical training in both virtual and hands-on formats.​

Travel, Motor Vehicle Record & Physical/Environment Requirements:
This position requires up to 25% flying and/or driving travel to support product launches, customer engagement, and cross-functional…