Service Coordinator II

Accelleron US Inc. Service Coordinator (Deer Park, TX)

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑du‑de applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best‑in‑class products, services, and solutions that are mission‑critical for the energy transition.

You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

• Assist with the service order process in a timely manner from quotation to invoicing and cash collection.
• Coordinate, plan, schedule, and implement all service jobs with necessary resources, spare parts, and logistics for site.
• Assist with customer requirements and customer inquiries.
• Ensure fulfillment of contractual obligations and business requirements.
• Ensure the required quality is delivered and the health, safety, and environmental issues are completely managed.
• Review the scope of work and ensure that all parties fulfill their contractual obligations, particularly in regard to claims and changes.
• Responsible for all required reporting and documentation, ensuring that all necessary data has been registered in a timely manner in the system.
• Coordinate activities with other business units and teams to harmonize service activities and maximize service sales at every opportunity.
• Ensure the transfer of service findings to the product and system local business units for the improvement of their offerings.

• 5 years experience supporting industrial turbocharging systems with direct customer interaction to diagnose and resolve equipment issues.
• 5 years experience in service coordination or project management in the power plant or marine industry, including planning, scheduling, and supporting all service activities.
• 5 years experience guiding teams to perform rotor balancing, including calibration, operation, and troubleshooting of balancing machines to ensure equipment performance and compliance with engineering specifications.
• 5 years experience performing LMRA reviews detailing lifting and rigging operations in complex work environments, overseeing multiple crews and adhering to safety standards and technical procedures.
• 5 years experience utilizing Enterprise Resource Planning (ERP) systems to document work orders, manage inventory, and coordinate field service activities.
• 5 years experience collaborating with business units and service teams to align service activities, optimize resource utilization, and identify opportunities to increase service sales.
• 5 years experience overseeing end‑to‑end service order lifecycle, from quotation through invoicing and cash collection, ensuring timely and accurate processing.
• 5 years experience performing turbocharger field service and providing technical assistance on products related to engine performance, efficiency, and reduced emissions.
• Willingness to travel domestically and internationally up to 5% of working time, including weekends and holidays.
• Experience may be, but need not be, acquired concurrently.