Fraud Investigator

Overview

Job Details

Job Location:

Deer Park - Deer Park, TX 77536

Position Type:
Full Time

Job Shift: M-F: 10 AM - 7 PM & Saturdays

Schedule

Hours:

M - F: 10:00 AM - 7:00 PM

Saturday's: 9:00 AM - 3:00 PM (Minimum two Saturdays a month)

• Consistently meets all Shell FCU Service Commitments;
  Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Maintains a strong knowledge of the financial industry and complies with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act and the Uniform Commercial Code.
• Attends annual and on-demand training sessions as instructed or scheduled.
• Performs job duties and responsibilities in compliance with SFCU policies, procedures, philosophy, and standards of performance.
• Completes all assigned projects in an effective and professional manner.
• Possesses strong time management skills and consistently meet deadlines.
• Monitors system queues in the fraud monitoring/anti-money laundering software Verafin to identify high risk transactions within the membership portfolio.
• Conducts investigations into suspicious activity, including but not limited to scams, check/wire/ACH/card fraud, identity theft, insurance fraud, account takeovers, electronic crimes and elder abuse.
• Tracks and documents investigations in Verafin case management system.
• Refers more complex fraud and BSA/AML alerts to the appropriate team members of the Operations Department.
• Files Suspicious Activity Reports in Verafin as needed.
• Regularly communicates findings to the Fraud Analyst/Internal Auditor/VP of Operations.
• Investigates member transactions to identify fraudulent activity such as account takeover, friendly fraud, identity theft or other similar risks.
• Interacts with credit union employees and members in order to validate information while researching suspected fraud scenarios.
• Communicates with members by phone or email to validate account activity.
• Determines existing fraud trends by the analysis of accounts and transaction patterns.
• Utilizes external resources that identify nationwide and global fraud trends and communicate this information to the Fraud Analyst and/or VP of Operations.
• Evaluates and recommends improvements of all corporate–wide systems in order to enhance the credit union’s fraud prevention program.
• Recommends mitigation solutions affecting various areas/departments.
• Works with the Internal Auditors to assist in money laundering investigations to provide a fraud perspective when needed.
• Assists in the development and implementation of automated fraud detection and real-time decisioning strategies.
• Acts as a primary resource for internal employees in the areas of fraud and loss prevention.
• Must be able to work independently with little assistance or supervision.
• Must be able and willing to work a minimum of 40 hours per week plus overtime as needed.
• Must be able and willing to work and/or travel to any of our office locations as needed within a 75-mile radius.
• Must be able to travel to and attend job-related conferences and training, both local and out of state.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

Experience:

• A minimum of one-year financial institution experience in the areas of lending and operations or one year working in an investigative capacity in an unrelated field.

Education / Training:

• High school diploma or general education degree (GED). Some college experience preferred.

Job Requirements:

• Must possess exceptional investigative skills and a data-driven mindset.
• Possess exceptional written and verbal communication skills using tact and to reach an objective.
• Possess a highly positive, member-service oriented attitude…