Systems Administrator

Overview

This is an in-office position in the Deer Park area.

The Systems Administrator is responsible for implementing, administering, maintaining, and supporting Shell FCU’s network, servers, communications, and infrastructure systems to ensure innovation, stability, security, and high availability. This role requires following best practices, adhering to regulatory requirements, and delivering excellent service to end users. Responsibilities include planning, developing, installing, configuring, securing, maintaining, supporting, and optimizing all network and server hardware, systems, SaaS, software, virtualization platforms, and communication links.

The position will also occasionally analyze and resolve end-user hardware and software issues in a timely manner and provide training as needed.

• Consistently meet all Shell FCU Service Commitments, Employee Creed, and Service Distinctions.
• Maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including but not limited to the Bank Secrecy Act.
• Attend all required annual training sessions.
• Perform duties in compliance with Shell FCU policies, procedures, philosophy, and standards of performance.

• Maintain, troubleshoot, and manage LANs, WANs, VPNs, wireless networks, VLANs, and telephony systems.
• Manage daily operations of Cisco networking components, including VPNs, IDS/IPS, firewalls (ASA/Firepower), and switches to ensure maximum uptime.
• Monitor network performance, identify bottlenecks, and implement corrective solutions to maintain secure and reliable connectivity across servers, workstations, telephony equipment, and branch locations.
• Maintain IP addressing schemes, configuration backups, and security credentials for servers, switches, VPNs, and firewalls.

• Install, configure, and maintain Windows Server operating systems (2016, 2019, 2022, and future versions).
• Administer Active Directory, Group Policy, DNS, DHCP, Certificate Services, File/Print Services, and Remote Desktop Services.
• Perform regular system updates, security patches, and hotfixes using WSUS, KACE, or similar tools to maintain compliance and security.
• Administer virtualization platforms (VMware/Hyper-V), including provisioning, resource allocation, snapshots, and high-availability clusters.
• Manage enterprise applications including Microsoft Exchange Online, SQL Server, and Microsoft 365 cloud services.
• Assist with enterprise backup and recovery solutions (Rubrik or equivalent), including routine restore testing.
• Maintain user and group accounts, access rights, and permissions across enterprise systems.
• Monitor server performance and system logs to proactively identify and resolve issues.

• Assist IT Security with vulnerability management by remediating findings from Nessus or similar tools.
• Monitor and respond to alerts from security and performance monitoring systems.
• Administer intrusion detection/prevention systems, review security logs, and recommend corrective actions.
• Follow established security policies and procedures (least-privilege access, MFA, Zero Trust Architecture, segmentation) and hybrid cloud security measures (Azure, O365, Entra , AWS).
• Respond to security incidents, including malware, viruses, and other malicious attacks.

• Assist with disaster recovery testing and follow documented recovery procedures.

• Assist in deployments and upgrades, ensuring minimal disruption to staff and members.
• Work with vendors and internal teams on installations, upgrades, and hardware/software performance issues.
• Maintain accurate system documentation as directed.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• 3+ years of experience in Windows systems administration in an enterprise environment
• Hands-on experience with Windows Server, Active Directory, and DNS/DHCP.
• Experienced in Windows Server, Active Directory, Group Policy, DNS, DHCP, and Certificate Services.
• Experience with Microsoft Exchange Online, SQL Server (2016+), and Microsoft 365 design and administration.
• Familiar with managing Cisco networking…