Sr. Business Analyst - Service Data & AI Enablement

This job is with Danaher, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of  Danaher’s  15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.

When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the  Danaher Business System  which makes everything possible.

The Sr. Business Analyst - Service Data & AI Enablement is responsible for bridging operational and technical expertise to drive excellence in a global service organization through the application of data, analytics, and AI. The business analyst partners with various service functions to understand the dynamics of the service business, identify gaps & performance improvement opportunities, guide data-driven decision making, and translate business needs into long-term scalable solutions.

This position reports to the Manager – Data & AI Enablement and is part of the Global Analytics & Master Data function. This role will be located on-site in Deer Park, Illinois, USA.

In this role, you will have the opportunity to:
Perform deep analysis across various service functions (Field Service, Technical Support, Coordination, Logistics, Commercial Service, etc.) to help teams gain insights into what is happening in their respective areas and propose improvements to processes and performance
Engage in both adhoc analysis for rapid insight and experimentation, as well as gathering business-specified requirements for data & AI products that can further enable the service organization
Liaison across Service Business, Analytics/BI, Data Engineering, and IT teams. Translate complex business requirements into clear specifications and collaborate on the design, prioritization, implementation, and evolution of reporting, automation and AI tools.
Lead cross-functional problem-solving sessions to address service challenges using data-driven approaches.
Support process mapping and improvement initiatives across service workflows and systems.

The essential requirements of the job include:
Bachelor’s degree in Business, Engineering, Information Systems, or a related field.
Minimum 5 years of experience in service operations, data & analytics, or as a business analysis, preferably working with global commercial or technical service teams
Strong understanding of service business operations and experience in working with data in key areas such as field service performance, customer downtime, remote technical support, service territory & capacity planning, inventory & demo management, logistics & shipping, and service contract sales

Demonstrated proficiency in data analysis and visualization, with at least 2 years of experience in Power BI or a similar business intelligence tool

Experience with Lean, Six Sigma, Danaher Business System or other process improvement frameworks.

Travel Requirements:  approximately 0-20%,…