Account Specialist

Account Specialist

Vopak helps the world flow forward. We store the energy of today and tomorrow. But behind our impressive terminals and tanks, it is our people who make the difference. Guided by our culture of Trust, Collaboration, and Courage, we focus on creating an impact that brings the opportunity to grow and to make a real difference. As Account Specialist you will play a key role in realizing our ambitions while building both the future of Vopak and your own.

Your Mission As part of our commitment to operational excellence, the Account Specialist is a strategic role responsible for the inbound and outbound cycle of product movements within the terminal. This position functions as the customer's primary point of contact, beyond order entry, this role assumes broader responsibility by managing customer relationships, providing account support, and overseeing all product movement activities (marine, rail, truck, and pipeline) to and from assigned tanks.

The Account Specialist is pivotal in guiding operations for activity prioritization while ensuring strict adherence to our Safety, Health, Environment, and Quality (SHEQ) standards.

This position operates in a fast-paced environment, requiring a high level of independent judgment, strategic planning, and account management.

What will you be doing?

• Safety & Compliance:
  Adhere to all SHEQ principles and safety protocols while actively participating in site initiatives and training.
• Relationship & Account Management:
  Serve as the primary point of contact for customers, fostering strong relationships, addressing inquiries, resolving complaints, and facilitating meetings like KPI reviews and onboarding.
• Order Fulfillment:
  Manage domestic and export order processes, ensuring data accuracy in internal and customer ERP systems while maintaining knowledge of agreements and logistic processes.
• Operational Optimization:
  Analyze terminal capacity and utilization to prioritize activities, proactively identifying and mitigating supply chain bottlenecks to minimize downtime.
• Cross-Functional Coordination:
  Collaborate with commercial, operations planning, and execution teams through daily meetings to align on customer requirements and communicate mitigation plans during operational delays.
• Financial & Administrative Duties:
  Prepare monthly customer invoices for services, including non-routine and project-based charges, ensuring accuracy before distribution.
• Strategic Support:
  Utilize a solution-oriented mindset to assist in implementing system improvements and value chain transformation projects.

Why you'll love working with us

• Various flexible and hybrid work schedules.
• Competitive, market-based compensation package depending on your experience and knowledge.
• Career development and growth opportunities.
• Medical / Dental / Vision Insurance
• Flexible Spending Account Options
• Short Term/Long Term Disability Insurance
• Basic and Supplemental Life/AD&D Insurance
• 401(k) Incentive Savings Plan
• Paid Holidays (Fixed and floating)
• Paid Time Off and Sick Days
• Tuition Reimbursement
• Employee Assistance Program
• Accident Insurance
• Legal Plan
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Legal Plan
• Insurance
• Universal Life
• Great atmosphere! Plenty of freedom, room for initiative, and an engaging environment.
• Want to know more about our great work culture? Follow us on Instagram or check out our stories on Linked In.

Does this sound like you?

• You have a Bachelor's degree or a high school diploma combined with substantial industry-related experience (supply chain logistics is strongly preferred).
• You prioritize safety and SHEQ principles by actively participating in site initiatives and adhering to all compliance procedures.
• You serve as the main point of contact for complex accounts, managing relationships, customer agreements, and conflict resolution.
• You oversee the end-to-end order fulfillment process, ensuring accurate data management within internal and customer ERP systems.
• You optimize throughput and minimize downtime by analyzing terminal capacity and proactively resolving supply chain bottlenecks.
• You bridge communication across departments and clients by facilitating daily meetings,…