Operations Manager

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

The Operations Manager leads the operational and strategic direction of laboratory services. This role ensures client sample testing is delivered with precision, efficiency, and compliance. The Manager aligns laboratory performance with broader organizational goals and industry expectations.

• Participates in the hiring, training, and overall management of laboratory staff, including supervisors
• Manages the laboratory's operational budget, controlling expenditures and allocating resources effectively
• Ensures the laboratory complies with relevant regulations and accreditation standards
• Develops, implements, and revises laboratory policies and procedures
• Communicates laboratory performance metrics, challenges, and achievements to senior management
• Coordinates activities and ensures effective workflow between different departments
• Develops and monitors key performance indicators (KPIs) for laboratory operations
• Oversees the laboratory's equipment maintenance and calibration programs
• Addresses and resolves escalated operational issues and staff conflicts
• Contributes to the selection and procurement process for new laboratory equipment and supplies
• Performs other duties as required

• Bachelor's Degree in a scientific discipline, or an equivalent combination of education and experience (Required)
• 5 to 7 years of relevant analytical laboratory experience, including progressive leadership in team supervision, budgeting, quality systems, and regulatory compliance (Required)

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

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