Director Franchise Engagement

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources
• Fully onsite in Deerfield Beach, FL

This is a high-impact, franchise-facing role responsible for owning franchisee communication, site matching support, and cross‑functional coordination from agreement signing through center opening. The Director, Franchise Engagement acts as the central point of contact between franchisees and internal Real Estate, Development, Construction, Operations, Legal, and Finance teams, keeping projects moving and franchisees confident throughout long development timelines.

This role is ideal for someone who thrives in high‑volume communication, structured execution, and complex pipelines. You’ll balance relationship management with disciplined tracking, clear updates, and operational follow‑through.

Franchisee Communication & Engagement

• Serve as the primary point of contact for franchisees throughout the development lifecycle
• Manage a high volume of emails and scheduled calls with timely, accurate updates
• Communicate site availability, development milestones, timelines, and next steps
• Guide franchisees through site evaluation, demos, and selection decisions
• Align site opportunities with franchisee goals and market preferences

Site Matching & Development Coordination

• Coordinate site matching and unmatching requests across internal teams
• Manage franchisee communication related to refunds, requirements, and timelines
• Track site and pre‑construction milestones and relay broker and development updates

Pipeline Tracking & Sales Support

• Maintain internal development and site tracking tools
• Monitor pipeline movement and identify risks or bottlenecks early
• Review franchisee‑submitted sites and coordinate evaluations with brokers or internal partners

Onboarding & Systems Management

• Conduct initial franchisee onboarding and system setup
• Maintain accurate franchisee records, notes, and communication logs
• Coordinate handoffs to the New Center Opening (NCO) team
• Track center transitions and development status for internal visibility

Cross‑Functional Collaboration & Process Improvement

• Partner closely with Real Estate, Construction, Operations, Marketing, Legal, and Finance
• Align franchisee communications to real internal timelines
• Identify opportunities to improve workflows, tools, and franchisee experience

• Franchisees feel informed, supported, and confident throughout development
• Internal teams have clear visibility into site status and pipeline movement
• Risks and delays are identified early and escalated appropriately
• Development projects move forward with fewer surprises

• Bachelor’s degree in Business, Real Estate, Project Management, or related field
• 7+ years of experience in franchise development, real estate, project management, or client‑facing roles
• Experience in franchise, multi‑unit, retail, or hospitality environments preferred
• Proven ability to manage high‑volume stakeholder communication
• Strong organizational skills with experience using CRM or project management tools ( preferred)
• Comfortable navigating complex workflows and sensitive franchisee conversations

• Franchisee relationship management
• Cross‑functional coordination
• Pipeline and process management
• Clear written and verbal communication
• Expectation setting and conflict management