Automotive Claims Specialist - Deerfield , FL

We are searching for an Automotive Claims Specialist for a client located in the Deerfield Beach, FL area.

Contract position with opportunity to transition into a permanent role for a strong performer.

Start date:

June 8th.

Key responsibilities:

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
• Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Adhere to all established department processes and use company-specific computer systems to maintain detailed and accurate electronic claim-related records.
• Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.

Qualifications:

• At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• Strong understanding of vehicle repair processes and the ability to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.
• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction.
• Proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and in programs used for claims processing, with the ability to navigate multiple software systems while assisting customers on the phone.
• Detail-oriented, motivated self-starter capable of working efficiently in a fast-paced call‑center environment with minimal oversight.
• Bilingual (Spanish & English) candidates preferred.
• High school diploma or GED required.
• ASE certification is a plus.

Additional considerations:

• Ability to work a hybrid schedule out of the Deerfield Beach, FL office (2 days in office / 3 days at home).
• Must be willing to work Saturdays occasionally.
• A high-speed home internet connection and a quiet at-home workspace is required.

Work Location:

In person

Salary Range: $25‑$33 per hour based on experience