Licensed Property and Casualty CSR

Summary

Responsible for providing effective customer service, (receive, investigate, and respond) to all internal and external PTIC customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department.

• Provide timely and accurate information to incoming customer requests.
• Process customer changes according to established department policies & procedures.
• Process customer cancellations according to established department policies & procedures.
• Receives, investigates, and then responds to customer complaints.
• Works under general supervision performing a variety of complicated tasks requiring a wide degree of latitude and creativity.
• Must be knowledgeable of concepts, practices, and procedures within a particular field.
• Performs other duties as assigned.

• 4-40, 20-44, or 2-20 license needed.
• Problem Solving: identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Teamwork: contributes to building a positive team spirit.
• Oral / Written Communication: speaks and writes clearly and persuasively in positive and negative situations; listens and gets clarification.
• Attendance/Punctuality: is consistently at work and on time; ensures work responsibilities are covered when absent.
• Analytical: understands situations by breaking them down into component parts and looking for interdependence; weigh options and proposals critically and thoroughly through the use of a variety of information sources and tools; provides rationale for and results of analysis to others.
• Interpersonal
  
  Skills:
  
  refer to the measure of a person's ability to operate within business organizations through social communication and interactions. Interpersonal skills are how people relate to one another.
• Creativity: ability to identify radical alternatives to current thinking. Ability to develop innovative solutions to problems.
• High school diploma or general education degree GED; at least three years (3 plus) related experience and/or training; or equivalent combination of education and experience.
• The individual should have knowledge of Microsoft Office software and other related software.
• Bilingual is a highly preferred skill for this position.

• Competitive salaries and bonus program.
• Comprehensive Health, Dental and Vision Insurance for you and your eligible dependents.
• Work/Life Balance and Flexible hours.
• 401K Savings Plan with Company Match.
• Company Paid Life Insurance.
• A variety of Voluntary Benefits through Allstate.
• Flexible Spending Accounts.
• Opportunities for Growth and Advancement.