Customer Service Representative

MSI seeks a Customer Service Representative to support our Manufacturing & Production operations. In this role, you will handle inquiries, orders, and basic technical questions for gaming and creation hardware, delivering prompt, accurate, and friendly service. You will manage tickets, coordinate with production and logistics, and ensure issues are resolved to high standards. Working in a collaborative, innovation-driven culture, you'll help improve processes and customer satisfaction while growing your technical and professional skills in a fast-paced, tech-focused environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat for MSI products and orders
• Troubleshoot basic technical and product issues, escalating complex cases as needed
• Process orders, returns, and RMAs accurately in MSI systems
• Maintain detailed, accurate records in CRM and ticketing tools
• Collaborate with production, logistics, and sales to resolve customer issues
• Provide feedback from customers to support continuous product and service improvement
• Meet or exceed KPIs for response time, resolution rate, and customer satisfaction
• Support team initiatives and contribute to a culture of innovation and quality

Required Skills

• Customer support
• CRM software
• Order management
• Ticketing systems
• Written communication
• Verbal communication
• Problem-solving
• Technical troubleshooting
• Data entry
• Time management