Collections Specialist

Company Overview:

We Level Up is a network of mental health, drug and alcohol addiction treatment centers that provide caring treatment to those who are prepared to begin their recovery journey.

Our commitment is unmatched and proven by offering a diverse set of clinical therapies, combined with a professional, caring staff with diverse treatment options.

Position Summary:

Collections Specialist is primarily responsible for collections activities related to treatment and services in substance abuse facility.

Position Responsibilities:

Responsible for day-to-day collections activities related to substance abuse treatment.

Makes out-going calls to clients for the purpose of collecting co-pays and deductibles.

Knowledge of applicable state rules and regulations.

Follows collections script with respect to conducting calls with clients.

Takes direction from the department manager regarding billing priorities.

Able to meet collection goals and priorities as outlined by supervisor and other company goals.

Close 30-50 out calls per day unless otherwise directed by manager.

Communicate with Case Managers daily to update clients over the phone.

Process payments through Pay trace.

Create Bills for facilities to either send electronically or via mail.

Responsible for texting discharged patients to negotiate payment plans.

Is knowledgeable of benefits, copays, deductibles, and other patient out of pocket responsibilities.

Education and Experience:

High School Diploma or equivalent required.

Minimum of 2 years’ experience in collections, billing, accounts payable, account receivables or related field required.

Experience in detox, behavioral health or health care setting preferred.