Access Coordinator

Job Details

Job Location:

Deerfield Beach, FL 33441

At Claremedica, exceptional is the standard.

Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives.

That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.

Opportunity awaits - welcome to Claremedica.

The Access Community Benefits Coordinator plays a critical role in supporting patients by connecting them with essential social service programs that enhance their overall well-being and access to care. As a key liaison between patients and available community resources, the coordinator is responsible for:

• Program Navigation & Assistance:
  Assisting patients in accessing and applying for a wide range of government and community benefit programs, including:
  • Medicaid through the Department of Children and Families (DCF)
  • Medicare Savings Programs
  • SNAP (Food Stamps)
  • Lifeline Government Phone Assistance
  • Long-Term Care Waiver Medicaid
  • LIHEAP (Low-Income Home Energy Assistance Program)
  • Disabled Parking Permit Applications
  • Special Transportation Services (STS)
  • Section 8 Housing Assistance
• Patient Advocacy:
  Acting as an advocate to help patients understand their eligibility, complete applications, and follow up on the status of services.
• Community Resource Navigation:
  Maintaining up-to-date knowledge of available programs, application processes, and eligibility requirements to provide accurate guidance and support.
• Collaboration & Communication:
  Working closely with center administrator, marketing sales team, and external agencies to ensure coordinated support for patients’ social and health-related needs.
• Documentation & Reporting:
  Accurately documenting assistance provided and maintaining compliance with organizational and regulatory requirements.

The Access Community Benefits Coordinator serves as a compassionate and knowledgeable resource, ensuring that patients are empowered to access the full spectrum of benefits available to them for improved quality of life and health outcomes.

The Access Community Benefits Coordinator is responsible for ensuring eligible members receive timely and effective support in accessing public assistance programs and are fully engaged with Claremedica's Access services.

Key duties and responsibilities include:

• Medicaid Recertifications:
  Assist patients with DCF Medicaid redeterminations and recertifications, ensuring documentation is submitted on time to avoid lapses in coverage.
• Eligibility Screening:
  Conduct thorough screenings of all members for Medicaid eligibility and Dual Eligibility (Medicare & Medicaid) to maximize benefit access and improve health outcomes.
• Dual Member Growth:
  Strategically identify and support eligible patients to increase the number of Dual Eligible members at each center, contributing to overall center performance metrics.
• New Member Orientations:
  Conduct comprehensive new member orientations to educate patients about available benefits, services, and how to access them through Claremedica’s Access program.
• Lead Generation & Outreach:
  Consistently generate a minimum of 10 qualified Access leads per month,…