More jobs:
Guest Service Manager
Job in
Deerfield Beach, Broward County, Florida, 33441, USA
Listed on 2026-08-07
Listing for:
The Rittenhouse Hotel
Full Time
position Listed on 2026-08-07
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Guest Services
Job Description & How to Apply Below
Guest Service Manager
Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates.
Director of Guest Services
- Assistant General Manager
- General Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as occupancy, payroll, and guest service scores to verify details, monitor work activities, evaluate performance and make recommendations for improvements.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Interpret and communicate work procedures and company policies to staff.
- Prepare and issue work schedules, deadlines, and duty assignments for front office staff.
- Analyze financial activities of department and provide input into budget planning and preparation processes.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Follow sustainability guidelines and practices related to HHM's Earth View program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous front desk experience equivalent training required.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble
- Own It
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×