Managed Services Technical Analyst

Title:

Managed Services Technical Analyst

Location:

Remote

Duration: 3 month contract to hire

Compensation: $65.00 - 73.00/hr

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

The success of the Technical Analyst will be measured by their ability to perform the following client‑related tasks efficiently while acting in a professional manner that elicits high client satisfaction.

• Troubleshooting high‑severity Priority 1 and Priority 2 incidents.

• Troubleshooting all incidents that are escalated from the Client's Service Desk.

• Fulfilling service requests that can be implemented via a normal change.

• Maintaining accurate and timely ticketing system data.

• Analyzing monitoring metrics and alerts to identify patterns, trends, make correlations, and provide actionable information.

The Technical Analyst is responsible for performing the following tasks to support Managed Services clients.

• Using a structured approach to troubleshooting complex technical issues.
• Leveraging excellent problem‑solving skills to assist teammates with resolving complex technical issues.
• Maintaining a calm, poised, and professional demeanor while working in potentially stressful situations with client IT staff and end users.
• Defusing sensitive situations, while acting firmly when necessary.
• Possessing time management skills and the ability to multitask across multiple clients.
• Demonstrating the desire and ability to continue learning new concepts and remaining up to date on the most recent technologies.
• Installing, configuring, and maintaining the monitoring solution for client environments.
• Providing regular and efficient updates on tasks and activities to management.

• Strong written and verbal communication skills.
• Technical understanding of IT concepts and how to support and manage them in a variety of settings.
• Familiarity with ITIL‑based processes and procedures.
• Technical knowledge in the following areas:
• Citrix Net Scaler (Citrix ADC) administration and troubleshooting
• Load balancing
• SSL/TLS certificates
• GSLB
• Content switching
• Authentication (LDAP/SAML)
• Citrix Gateway
• Basic Networking concepts, including TCP/IP, Routing, Networking.

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.