Postal Operations Coordinator

• Job Category Postal One! , Mail.dats , Presort
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Wilen is driven by industry-leading agency services and cutting-edge direct mail production. We provide strategic direct marketing solutions for national brands, leveraging innovative variable data technology, to turn concepts into finished digital and physical products, all in one seamless process.

We are currently seeking an energetic and ambitious individual to join our growing Postal Operations team. As a Postal Coordinator, you will maintain verification by planning, monitoring, and improving performance.

The Postal Operations Coordinator maintains quality assurance by planning, monitoring, and improving performance. The coordinator’s overall daily job duties include but are not limited to the following tasks & responsibilities below.

All lawful directives of your supervisor or a member of Company management.

• Import mail.dats (if needed)
• QC all files within the mail.dat (usually 10-12 files)
• Adjust permit numbers, CRIDS, pre-denominated amounts, Customer Reference IDs (specific clients only) & EPA numbers in the MPA file
• Adjust dates or move destinations in the CSM file
• Add/Remove Promotions/Incentive/Credits
• Update/Add  in RMR/RMS files
• Split Jobs OR Destinations
• Suppress ions
• Reversals
• Produce pallet flags and tray tags
• Create Postage View and Consolidated Statements
• Test updated version of mail.dat

• Adjust/Add/Remove in-home dates, finalize dates, and shipping dates
• Update Location on Overview Tab
• Validate upload on Postal One! Dashboard against postage in WES & email Postage Summary Available to Agency Account teams & Postage Grid Approvals Email Distro
• WES Documents – drop 3600/3602’s
• Search Format Library
• Presort Services Log
• Automation Job

• Upload jobs to TEM/PROD via AIMS software or manually via MDR Client
• Postal One! Dashboard/Electric Data Exchange (TEM) - double check uploaded data to make sure postage, finalize date, permit, PO of Permit & PO of Mailing, CRID, discounts/credits applied are correct
• Enroll/Reporting Incentive Programs
• Informed Delivery () Mailer/Mailer Campaign Portal (MCP) – create/update/validate
  Informed Visibility (IV) One-Time Query Lookup
  - Pallet/Tray scans
• Mailing Reports – Informed Delivery MSP refund & Seamless refund
• FAST lookups

• Low/No Exit Scans research in WMM/BCG/IV and then reach out to USPS BSN Rep
• DWIP Update
• Postage Received
• Postage needed
• Updates job knowledge by participating in educational opportunities w/local post offices; reading professional publications;
  Webex/MTAC meetings, participating in professional surrounding organizations.
• Write up training guides and procedures
• Training on new processes/procedures & software programs

• Ability to utilize basic computer software applications including Word, Outlook, Excel, Power Point and Ultra Edit, and SharePoint is a plus.
• Ability to work well under pressure in a deadline-driven environment.
• Ability to communicate effectively both orally and in writing.
• Ability to follow directions, processes, and procedures.
• Ability to adapt to a constantly changing workflow, process, and procedures.

This job description is subject to change from time to time at the Company’s discretion.

As a direct marketing company, there are times when client deadlines dictate additional work hours. Our employees are expected to be available beyond standard work hours when necessary.

We’d love to hear your story and learn how your talents and experiences will enhance our team. You can find out more about us at  This is a full-time position. We are an equal opportunity employer and a drug-free workplace. E-Verify.

Wilen offers a variety of benefits to eligible employees, including health insurance coverage (Medical, Dental, Vision), paid holiday, paid time off (PTO), 401(k), and many others.