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IT Help Desk Technician
Job in
Deerfield Beach, Broward County, Florida, 33442, USA
Listed on 2026-06-07
Listing for:
Kaav, Inc.
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
- Headquartered in Deerfield Beach Florida - 250+ Employees
- With 52 years of success in high-end commercial construction, RCC Associates is a South Florida-based national General Contractor with a diverse portfolio of restaurant, hospitality, entertainment, and commercial projects.
- The company has built its business on repeat clients and referrals, the result of a stellar reputation for consistently delivering impeccable quality, personalized customer service and on-time within budget performance.
- Since 1971, RCC has specialized in the execution of highly detailed interior finishes, national restaurant roll-outs, fast-paced build-outs, mid-size ground-up construction, hospitality interiors, and historic renovations.
- With close to 100 employees and licensed in 33 states, RCC's reach spans from Hawaii to Puerto Rico, and its name has become synonymous with superior quality and service for a wide range of recognizable clients. A testament to its success, RCC has retained countless repeat clients throughout the years with its personalized, boutique level of service.
Location: ONSITE - 5 DAYS A WEEK in their Deerfield Beach Florida office
Summary:
- Looking for someone that's really bright, tech savvy, and has excellent customer service skills.
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Documents, tracks and monitors the problem to ensure timely resolution. Assists in the installation, maintenance, and general support of systems.
- Provides technical support to end users with their day-to-day technical needs and issues, including assisting with set-up and maintenance of the company issued equipment, workstations, laptops, cell phones, modems, printers, etc.
- Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems.
- Investigates user problems and identifies their source, determines possible solutions, tests and implements solutions.
- Performs installs, upgrades, moves, changes for computer workstation hardware and software, and other technical devices.
- Performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.
- Troubleshoots computer problems, determines source, and advises on appropriate action.
- Conducts needs assessments, evaluates assistance currently being offered, and develops approaches to enhance company capabilities for user support.
- Provides assessments reports to management on status and recommendation improvements.
- Trains user in learning new company provided applications and assist in problem solving for applications issues.
- Maintains the information resources depository of instructional materials for user applications and makes recommendations for additions to learning aids and tools.
- Maintains records, logs, and reports of assistance.
- Maintains network and PC preventative maintenance logging efforts to ensure network and data integrity.
- Tests new software applications and recommends purchase where required. Trains staff on new applications.
- Maintains confidentiality with regard to the information being processed, stores and accessed by end user on the network.
- Installs, configures, and maintains personal computers, laptops, networks, and related hardware and software.
- Develops and maintains standard operating procedures for the department.
- Provides assistance to the IT Manager as needed.
- Supervisory:
May oversee the IT functions in the absence of the IT Manager.
- Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices.
- Strong working knowledge of Windows, Microsoft 365 Office, MS-DOS, communications software, virus protection, and diagnostic software.
- Ability to diagnose and resolve onsite and remote PC related computing problems.
- Ability to communicate technical information to nontechnical personnel.
- Strong follow-up skills and sense of urgency.
- Strong phone and…
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