IT Helpdesk Technician

Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving.

• Respond to help requests via phone and email, documenting issue details and user information.
• Troubleshoot hardware and software issues using diagnostic tools and online resources.
• Perform hands‑on fixes including installations, upgrades, backups, and system configurations.
• Maintain and update help desk records, escalating issues when necessary.
• Conduct preventative maintenance on workstations and peripherals.
• Follow up with users to confirm resolution and satisfaction.
• Analyze support trends and recommend improvements.
• Create help sheets and FAQs for end users.
• Adhere to company policies, procedures, and safety regulations.
• Perform other duties as assigned.

• Highly Competitive Base Pay
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
• 17 Days of paid and sick and vacation time annually (proration applies year one)
• 401K retirement with up to 6% matching program
• Free tele‑med physician services
• Various other company employee‑centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.

• High school diploma or GED required; associate’s degree or technical training preferred.
• 1–2 years of related experience or equivalent combination of education and training.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
• Ability to work in a Windows environment.
• Physical Requirements:
  
  Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities