Help Desk Technician

Job Details

Job Location:

1000 Corporate - Deerfield Beach, FL 33442

Position Type:
Full Time

This position is responsible for providing rapid, efficient technical support and day-to-day oversight of all You Fit Gyms technology systems and users, both remotely and in person. The Help Desk Technician serves as the primary point of contact for technology issues across corporate departments and club locations, covering hardware, software, networking, and club-facing systems such as point-of-sale, access control, security cameras, and club management platforms.

The role requires excellent listening skills to understand user concerns, sound judgment to prioritize and resolve issues efficiently, and a strong commitment to customer satisfaction in every interaction. Responsibilities include monitoring the health of critical systems, managing user accounts and access, escalating unresolved issues to senior IT staff or vendors, and collaborating across departments to deliver superior service. The successful candidate will represent You Fit Gyms with professionalism and integrity, supporting the company's mission of making fitness accessible to everyone.

• Serve as the primary point of oversight for all You Fit Gyms technology systems and end users, including corporate staff and club-level personnel
• Address technical inquiries through email, phone, online chat, ticketing system, or in-person visits
• Monitor the health, performance, and availability of critical systems, including networks, POS/payment systems, access control, security cameras, and club management software
• Provide clear, step-by-step guidance to users during troubleshooting and problem resolution
• Configure, deploy, and maintain hardware and software for new and existing users and locations
• Manage user accounts, credentials, and system access across all locations, including onboarding and offboarding
• Maintain accurate inventory and documentation of IT assets across all club locations
• Educate users on IT systems, tools, and best practices to improve adoption and reduce recurring issues
• Conduct follow-ups with users to confirm issues are resolved and they are satisfied with the service
• Escalate unresolved issues to senior IT staff or third-party vendors and track them through to resolution
• Coordinate with vendors and service providers on system issues, installations, and maintenance
• Relay recurring issues and user feedback to IT leadership to help improve systems and processes
• Assist with IT projects, system rollouts, and upgrades across the organization
• Perform additional duties within the IT department as required

• This job has no supervisory responsibilities

• Exceptional problem-solving and analytical abilities
• In-depth knowledge of computer systems and IT infrastructure, with experience troubleshooting hardware, software, and network issues across multiple locations
• Skilled at simplifying complex technical processes into clear, step-by-step instructions for users of all technical skill levels
• Patient and approachable demeanor, coupled with excellent listening skills
• Proficient in both verbal and written communication
• Dedicated to delivering outstanding customer service to corporate staff and club-level team members alike
• Strong sense of ownership and accountability for the overall health of technology systems
• Comfortable managing and prioritizing a high volume of support requests across multiple locations
• Team player who values constructive feedback and collaboration
• Keen to learn and adapt to new technologies and systems
• Proven experience in IT help desk support, systems administration, or a similar role
• High School Diploma or Equivalent required
• Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred
• Two (2) to Four (4) years of experience in IT support, systems administration, or a related field, preferably supporting a multi-location business
• Computer hardware, software, and networking:
  Working knowledge of common operating systems (Windows, macOS), business software, and networking concepts, including user account and…